1. Introduction
The Loft 215 ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains our data practices and how we handle information you provide when using our website, booking services, or contacting us.
2. Information We Collect
We collect information in the following ways:
- Contact Information: When you submit a booking request, send an inquiry, or contact us, we collect your name, email address, phone number, and event details.
- Booking Information: We collect information about your event including date, time, duration, guest count, and event type.
- Payment Information: When you make a payment, payment processing is handled by third-party payment processors. We do not store full credit card details.
- Website Usage: We may collect information about how you use our website, including IP address, browser type, pages visited, and referring website.
- Cookies: Our website may use cookies to enhance your experience and track analytics.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Process and confirm your event booking
- Communicate with you about your reservation and provide updates
- Send you invoices, receipts, and confirmation emails
- Respond to your inquiries and customer support requests
- Improve our website and services
- Analyze trends and usage patterns
- Comply with legal obligations
4. SMS Messaging
When you opt in to receive text messages from The Loft 215, the following terms apply:
- Purpose: We will send you booking reminders, availability updates, and follow-ups related to your event inquiry.
- Opt-In: By checking the SMS consent box on our booking or inquiry forms, you agree to receive text messages from The Loft 215 at the phone number provided.
- Frequency: Message frequency varies based on your inquiry and booking activity.
- Rates: Message and data rates may apply depending on your mobile carrier and plan.
- Opt-Out: You may opt out at any time by replying STOP to any text message you receive from us. After opting out, you will receive one confirmation message and no further texts.
- Help: Reply HELP to any message for assistance, or contact us directly at info@theloft215.com.
- Data Sharing: SMS data, including your phone number and message history, will not be shared with any third party except our texting service provider, which processes messages on our behalf. No SMS data will be used for marketing by any third party or sold to any outside organization.
5. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website and processing bookings (e.g., payment processors, email platforms, booking management systems).
- Texting Service Provider: To deliver SMS messages you have opted into, your phone number is shared with our texting service provider solely for that purpose. SMS data will not be shared with anyone except our texting service provider.
- Legal Requirements: When required by law or to protect our legal rights.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including maintaining records of your bookings and communications. After your event, we may retain information for legitimate business purposes, such as accounting, auditing, and legal compliance.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal obligations.
- Opt-Out: Opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
To exercise these rights, please contact us at info@theloft215.com.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your information.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's use of our services.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: info@theloft215.com
- Phone: (856) 676-2983
- Address: 2930 Jasper St, Philadelphia, PA 19134
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last Updated" date below. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.